Retail Rules of Engagement: What Retailers Can and Can’t Do at Alert Level 3.2

Some excitement and much needed retail therapy are on the cards for the country’s biggest city next week, Alert Level 3, Step 2 means the public can physically enter retails stores and visit public facilities such as zoos and museums.

However, there will be strict rules about what can and can’t be done in these spaces.


For retail who are reopening, limits are in place for how many people can enter each building or shop. Limits on the number of people entering depend on how many customers and workers can safely be socially distanced two metres apart.

All staff and customers must wear a face covering and customers must also use the COVID Tracer app and/or sign in every time they enter a store.

As well as QR codes for scanning, the retailer must also provide hand sanitiser for customer use as well as regularly cleaning and disinfecting shared surfaces. Contactless options for payment, pick up or delivery must still be available.

In step 2, fruit and vegetable markets can reopen.

Public facilities

Unlike retail, there are no restrictions on the number of customers visiting public facilities, as long as the public can safely stay two metres apart.

All workers and customers must wear a face covering when inside and use the COVID Tracer app. Like retail, public facilities must offer hand sanitiser and regularly clean shared surfaces.

In step 2, gyms and indoor recreation facilities such as pools cannot open.

The Waikato region shifts to Level 3, Step 2 at 11.59pm Tuesday 2 November.