Well-known Australian retailer has launched an innovative return service with leading franchised parcel delivery service CouriersPlease.
Forever New's innovative return service called Boomerang allows Australian customers living in metro areas to return their online order without leaving their home. Customers will be able to book a courier pickup through the CouriersPlease website and once booked, the courier will then pick up the parcel and deliver it directly to the Forever New warehouse where the refund will be processed.
Forever New continues to be an industry leader in omnichannel innovation with this new service. Giving customers the ability to purchase easily without risk & hassle is incredibly vital at this time.
“We are proud to be the first fashion retailer to launch this service in Australia. It is our top priority to provide our customers with easy and convenient ways to shop," said Carolyn Mackenzie, Managing Director for Forever New.
“We’re excited to partner with Forever New to help make the returns process easier for the brand and consumers alike. It’s important that retailers continue to innovate, now more than ever, and we anticipate that we’ll experience strong take-up from customers using this service," said Jessica Ip, Chief Transformation Officer at CouriersPlease.